Terms of Service

Effective Date: June 22, 2026 Last Updated: June 22, 2026

Welcome to Eleat ("Eleat," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, mobile site, online ordering channels, customer support channels, and related products and services (collectively, the "Services").

By accessing or using our Services, placing an order, or otherwise interacting with Eleat, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. About Eleat

Eleat is a food and beverage brand that prepares and sells ready-to-eat meals and frozen foods — such as macaroni béchamel, garlic bread, and dirty bun — for personal consumption and for resale through partners and resellers. Depending on your location and the ordering channel you use, our products may be available:

• directly through our website or messaging channels (such as WhatsApp);
• through third-party delivery or ordering platforms; or
• through other sales channels we operate from time to time.

2. Eligibility

By using our Services, you represent that:

• you are at least 18 years old, or have the permission and supervision of a parent or legal guardian;
• you have the legal capacity to enter into these Terms; and
• the information you provide to us is accurate and complete.

3. Orders

3.1 Placing Orders

You may place orders through channels made available by Eleat, including our website, messaging channels, or third-party ordering platforms. All orders are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases involving:

• suspected fraud or unauthorized activity;
• product unavailability;
• pricing or menu errors;
• operational constraints, delivery limitations, or force majeure events.

3.2 Order Confirmation

An order is only confirmed once we have accepted it and, where applicable, received successful payment authorization or payment confirmation.

3.3 Accuracy of Order Information

You are responsible for ensuring that your order details are correct, including:

• items selected;
• quantity;
• special notes;
• delivery address;
• recipient contact details; and
• any relevant dietary or allergy information.

Eleat is not responsible for issues arising from inaccurate or incomplete information provided by you.

4. Menu, Product Availability, and Changes

Our menu, pricing, portion sizes, ingredients, packaging, and availability may change at any time without prior notice. Product images, descriptions, and promotional materials are for illustration purposes only and may vary from the actual product.

Because our products are freshly prepared and ingredient availability may vary, substitutions or changes may occur from time to time. Where material changes affect your order, we will use reasonable efforts to notify you.

5. Pricing and Payment

5.1 Prices

All prices are displayed in Indonesian Rupiah (IDR) unless otherwise stated. Prices may exclude delivery fees, service fees, platform fees, taxes, or other charges, which will be shown where applicable before checkout or payment confirmation.

5.2 Payment Methods

We may accept payment through methods made available on the relevant ordering channel, including bank transfer, e-wallet, cashless payment, cash on delivery (if offered), or payment methods supported by third-party platforms.

5.3 Third-Party Platform Fees

If you place an order through a third-party platform (such as a food delivery marketplace), additional fees, commissions, or policies of that platform may apply. Eleat is not responsible for third-party fees, technical failures, or service issues caused by those platforms.

5.4 Pricing Errors

We reserve the right to correct any pricing, description, or promotional errors. If a material pricing error affects your order, we may cancel the order and refund any payment received for the affected order.

6. Delivery and Pickup

6.1 Delivery Areas and Timing

Delivery availability depends on service area coverage, kitchen operating hours, weather, courier availability, traffic, and other operational factors. Any estimated delivery time is an estimate only and is not guaranteed.

6.2 Failed Delivery

If a delivery cannot be completed due to reasons attributable to you (for example, incorrect address, recipient unavailable, or unreachable contact number), Eleat may:

• treat the order as completed;
• charge additional redelivery fees, if redelivery is possible; or
• cancel the undelivered portion of the order without refund, to the extent permitted by law and considering the perishable nature of food products.

6.3 Pickup Orders

If you select pickup, you are responsible for collecting your order during the specified pickup window. Orders not collected within a reasonable time may be discarded due to food safety concerns, and may not be eligible for refund.

7. Food Safety, Allergens, and Customer Responsibility

7.1 Allergens and Dietary Restrictions

Our products may contain or come into contact with common allergens, including but not limited to:

• nuts,
• dairy,
• eggs,
• soy,
• wheat/gluten,
• shellfish,
• fish,
• sesame,
• and other allergens.

While we take reasonable care in food preparation, we cannot guarantee that any item is completely free from allergens or cross-contact.

If you have allergies, intolerances, dietary restrictions, or medical conditions, please contact us before placing your order and do not rely solely on menu descriptions.

7.2 Consumption and Storage

You are responsible for handling, storing, reheating, and consuming products safely after delivery or pickup. Perishable products should be consumed promptly and stored according to safe food-handling practices.

Eleat is not responsible for product quality issues caused by improper storage, delayed consumption, or mishandling after the order has been delivered or picked up.

8. Cancellations, Refunds, and Complaints

8.1 Order Cancellation by Customer

Because food is often prepared shortly after an order is placed, cancellation may not be possible once preparation has started. If cancellation is permitted, any refund may be subject to payment processing fees, platform fees, or other non-recoverable costs.

8.2 Order Issues

If there is a problem with your order (for example, missing item, wrong item, damaged packaging, or significant quality issue), please contact us as soon as possible and preferably within 24 hours of receiving the order, with:

• your order number;
• a description of the issue; and
• photo/video evidence where relevant.

8.3 Refund or Replacement

At our discretion, and subject to applicable law, we may offer one of the following remedies:

• replacement of the affected item;
• store credit or voucher;
• partial refund; or
• full refund for the affected item/order.

Refunds are assessed case-by-case and may be refused where:

• the issue is caused by incorrect customer information;
• the complaint is made unreasonably late;
• the product has been substantially consumed; or
• there is insufficient evidence of the claimed issue.

8.4 Third-Party Orders

If you placed your order through a third-party platform, refund and complaint handling may also be subject to that platform's policies and processes.

9. Promotions, Vouchers, and Discounts

From time to time, Eleat may offer discounts, promo codes, bundles, loyalty benefits, or limited-time promotions. Unless otherwise stated:

• promotions cannot be combined;
• promotions are subject to stock availability and campaign terms;
• promotions are non-transferable and not redeemable for cash; and
• we may modify, suspend, or withdraw promotions at any time.

We reserve the right to cancel orders or disqualify promotions in cases of misuse, abuse, fraud, or violation of these Terms.

10. User Accounts and Communications

10.1 Accounts

If we allow you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You agree to provide accurate account information and to update it if it changes.

10.2 Marketing and Service Communications

By placing an order or contacting us, you acknowledge that we may send service-related communications such as order confirmations, updates, support responses, and issue resolutions.

If you opt in to receive marketing messages, you may also receive promotional content from Eleat. You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us.

11. Acceptable Use

You agree not to:

• use the Services for unlawful, fraudulent, or abusive purposes;
• impersonate another person or provide false information;
• interfere with the operation, security, or integrity of the Services;
• attempt unauthorized access to our systems or data;
• post or transmit harmful code, spam, or malicious content; or
• misuse customer service channels, staff, couriers, or promotional mechanisms.

We may suspend or block access to the Services where we reasonably believe you have violated these Terms.

12. Intellectual Property

All content made available by Eleat through the Services — including our brand name, logo, menu descriptions, photographs, graphics, text, packaging concepts, and other materials — is owned by or licensed to Eleat and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, display, or exploit our content without our prior written consent, except as necessary for personal, non-commercial use of the Services.

13. Third-Party Services

Our Services may integrate with or link to third-party services, including payment providers, food delivery platforms, maps, messaging apps, and social media services. We do not control and are not responsible for the content, policies, availability, or practices of third-party services.

Your use of third-party services may be subject to separate terms and privacy policies imposed by those third parties.

14. Limitation of Liability

To the maximum extent permitted by applicable law:

• Eleat provides the Services on an "as is" and "as available" basis;
• we do not guarantee uninterrupted, error-free, or always-available Services;
• we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of opportunity, loss of data, or loss of goodwill; and
• our total liability arising out of or relating to your use of the Services or any order will not exceed the amount you paid to Eleat for the relevant order giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including mandatory consumer protection rights.

15. Indemnity

You agree to indemnify and hold harmless Eleat, its owners, directors, employees, contractors, and affiliates from and against claims, liabilities, losses, damages, and expenses arising out of:

• your breach of these Terms;
• your misuse of the Services;
• your violation of applicable law; or
• your negligence or misconduct.

16. Force Majeure

Eleat will not be liable for delay, failure, or interruption caused by events beyond our reasonable control, including natural disasters, fire, flood, epidemic, labor disputes, internet or power outages, government action, supply chain disruptions, courier failures, or severe weather.

17. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect your personal data.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Indonesia, unless otherwise required by applicable consumer protection law.

Any dispute arising out of or in connection with these Terms or the Services shall first be attempted to be resolved amicably through good-faith discussion. If the dispute cannot be resolved amicably, it may be submitted to the courts or other dispute resolution forum with competent jurisdiction in Indonesia, unless applicable law requires otherwise.

19. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted through our website or other relevant channel with an updated "Last Updated" date. Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the updated Terms.

20. Contact Us

If you have any questions, complaints, or requests regarding these Terms or our Services, please contact us at:

Eleat (sole proprietorship, Indonesia) Email: visiarch@gmail.com Phone/WhatsApp: +62 823-1404-9419